CKHIOD Insights | Artificial Intelligence

Digital transformation in some sectors has been underway for over a decade, but there’s never been an accelerator like COVID-19. The immediate changes that were forced on people and businesses in 2020 have given proof to digital investment business cases that would have previously required extensive research and a reasonable acceptance of risk in order to implement.

Imagine a completely automated supply chain where processes combine with technology solutions to deliver products without any human intervention. A consumer places an order, the order is transmitted to 3D printers that print the final product using additive manufacturing processes. The completed order is then retrieved by a robot and packaged ready to be placed onto a self-driving truck. The truck leaves the production plant and drones are dispatched through a rolltop roof to deliver the products while the truck is in motion.

Airline passenger figures have hit an all-time high, surpassing 4.5 billion people. An increase in low-cost airlines, the growth of the middle class and a boost in airport infrastructure spending have contributed to this phenomenal growth. But as the number of passengers continues to grow, airports are poised to become busier, queues longer and the customer experience more stressful. So how can technology transform the airport experience?