This article is also available in Italian / Questo articolo è disponibile in Italiano.
2020 - a year of the impossible: previously it was unthinkable that most employees would work exclusively from home. This begs the question: what other digital transformations may be possible in your enterprise?
I’ve written previously about how cultural change is a constant in digital transformation programs. Without this change of heart on the part of both leaders and their teams, profound change becomes impossible. 2020 - a year of the impossible: previously it was unthinkable that most employees would work exclusively from home. This begs the question: what other digital transformations may be possible in your enterprise?
No one is suggesting that the urgent, rushed shift to 100% work-from-home was without challenges. Certain conversations and collaborations are still difficult to achieve remotely, and it's important to be mindful of potential inequities among staff who have spare home-space in which to work (and no childcare challenges), versus those for whom working at home has been an uncomfortable and stressful juggling act.
However, thanks to enabling cloud technologies both on the backend and the front-end in the form of communication and collaboration apps, work-from-home has been implemented successfully by a wide range of enterprises, even those who’d never allowed it, from call centres to government departments. Covid-19 comes during a moment in which, fortunately, cloud tools are available that let organisations weather this abrupt change to home working. Much employee communication has gone straight into apps that live in the cloud, for example, and no longer needs to go straight to the office, to access on-premises systems or data.
But there's a great deal more that can be done. Research shows that enterprises "are just now starting to use cloud to modernise core business apps and processes", says Forrester, who predicted late last year that the combined platform and infrastructure markets would grow a further 30% over 2019 figures to be worth $132.8 billion -- and that prediction was made before Covid.
As Forrester notes, the real opportunity is in digital transformation, using cloud to modernise those processes at the very heart of the enterprise. That stretches right across the organisation, from IT to human resources to finance to customer service.
The real opportunity is in digital transformation, using cloud to modernise those processes at the very heart of the enterprise. That stretches right across the organisation, from IT to human resources to finance to customer service.